Shipping policy

Shipping Policy

Order Processing

• Orders are typically processed within one (1) to three (3) business days.
• Express orders are processed within one (1) business day when placed before 2:00 PM (MT), Monday–Friday.
• Processing time does not include transit time.
• During peak seasons and holidays (including the Christmas season), processing times may be extended due to increased order volume.
• Orders cannot be modified once they have shipped.
• Los Poblanos is not responsible for orders shipped to incorrect or invalid addresses. Please contact online@lospoblanos.com promptly if an address update is needed.

Shipping Methods & Timing

• Standard Shipping:
  • Flat-rate shipping costs are calculated based on the weight and dimensions of the order.
  • Transit time is typically 2–5 business days after processing, but may be longer during peak seasons.
• Express Shipping:
  • Orders placed before 2:00 PM (MT), Monday–Friday ship the same business day.
  • Orders placed after 2:00 PM or on weekends ship the following business day.
• Additional shipping options maybe available at checkout.

International Shipping

• Los Poblanos ships internationally to Canada.

• International delivery times may range from 7–30 business days, depending on customs clearance and carrier delays.

Signature Required for Delivery

• Los Poblanos is not responsible for lost, stolen, or delayed packages.
• For added security, customers may select the $6 Signature Required for Delivery option at checkout.
• Orders shipped without this service are not eligible for replacement or refund if marked as successfully delivered.

Tracking Information

• A confirmation email with tracking details will be sent once your order has shipped.
• Order status and tracking may be viewed by selecting “View your order” in your confirmation email, or by signing into your account.

Local Pickup Orders

• Local pickup is available Tuesday through Saturday 11:00am - 7:00pm at our Town & Ranch location: 1318 4th St NW, Albuquerque, NM 87102
• Once your order is ready, you will receive an email confirmation with pickup instructions.
• Please bring your order number when you arrive; a sales associate will be happy to assist you.
• Orders not claimed within seven (7) days will be automatically refunded.
• For questions regarding pickup orders, please contact online@lospoblanos.com.

Delivery Issues

• If a package is marked as delivered but not received, please allow 24 hours for courier processing.
• If the package does not arrive after 24 hours, contact the carrier or online@lospoblanos.com for assistance.
• Los Poblanos is not responsible for replacing or refunding packages confirmed as delivered.

Damaged or Incorrect Orders

• If your order arrives damaged or incorrect, please contact us with your order number.
• Eligible items may be reshipped or refunded in accordance with our Return & Exchange Policy.

Packaging

• Los Poblanos is committed to using sustainable and eco-friendly materials whenever possible.
• Orders may ship in repurposed, recycled, or reused packaging.
  

Questions

• Please direct all shipping-related inquiries to online@lospoblanos.com.