Refund policy

If your order is damaged, missing or incorrect in any way, we are happy to reship or refund items. Please contact online@lospoblanos.com and include your order number, description of the issue and related photos.

We gladly accept returns and exchanges within 30 days of purchase.

Eligibility

• Items must be returned within 30 days of the original purchase date.
• Original shipping costs are non-refundable.
• Return shipping costs are the responsibility of the customer.

How to Start a Return or Exchange

Please email online@lospoblanos.com with:

• Your order number
• Your request (return or exchange)

Return Shipping Address

Ship returns and exchanges to:

LP Online Returns
1318 4th St NW
Albuquerque, NM 87102

Please include your order number clearly on the outside of the package.

In-person Returns

We do not accept returns of items purchased online at any of our retail locations.

Refunds & Exchanges

Once your return is received and processed, we will issue:

• A refund to the original form of payment, or
• An exchange, if requested and available

Please allow a few business days after receipt for processing.

Third-Party Purchases

Los Poblanos does not accept returns or exchanges for items purchased through:

• Other vendors
• Wholesale partners
• Third-party or marketplace distributors

In-store Purchase Returns

Purchases made at the Farm Shop, Town & Ranch or Farm Shop Norte may be returned within 30 days of purchase for a refund or exchange, provided the item is in its original, unused condition and accompanied by the original receipt.

Jewelry and Vintage Returns

Due to the special nature and value of our jewelry and vintage items, these purchases must be returned within five days of purchase. Jewelry must be unworn, undamaged and returned in its original condition with the original receipt.

After the five-day return period, jewelry sales are considered final sale and are not eligible for return or refund.